Salter Installations respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, or use our services.
Who we are
This website is operated by Salter Installations.
For the purposes of UK data protection law, Salter Installations is the data controller for personal information collected through this website and in connection with our services.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us directly.
What personal information we collect
We may collect and use the following types of personal information:
- Your name
- Your email address
- Your telephone number
- Your postal address, where relevant to an enquiry or service
- Details you provide when completing a contact form or requesting a quote
- Information about the services you are interested in
- Technical information such as your IP address, browser type, device type and website usage information
We only collect personal information where it is necessary for a clear business purpose, such as responding to an enquiry, providing a service, managing customer relationships, improving our website, or meeting legal obligations.
How we collect personal information
We may collect personal information when you:
- Complete a contact form on our website
- Email, call or message us
- Request a quote or information about our services
- Become a customer
- Use or browse our website
Some technical information may be collected automatically through cookies, analytics tools, server logs, security tools or similar technologies.
How we use your personal information
We may use your personal information to:
- Respond to your enquiry
- Provide quotes, estimates or information about our services
- Deliver services you have requested
- Manage customer records and communications
- Send service-related messages
- Improve our website, services and customer experience
- Maintain the security of our website and systems
- Meet legal, accounting or regulatory requirements
Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following lawful bases:
- Consent – where you have given us clear permission, such as agreeing to receive marketing emails or accepting non-essential cookies.
- Contract – where we need to use your information to provide a service you have requested or to take steps before entering into a contract.
- Legitimate interests – where we have a reasonable business reason to use your information, provided this does not override your rights and freedoms. This may include responding to enquiries, maintaining website security and improving our services.
- Legal obligation – where we need to use or keep information to comply with the law, such as accounting or tax requirements.
Contact forms and enquiries
If you contact us through a form on this website, we will use the information you provide to respond to your enquiry and deal with any follow-up communication. This information may be sent to us by email and may also be stored within our website or business systems.
Please do not send sensitive personal information through our website forms unless we specifically ask for it and explain why it is needed.
Marketing communications
We will only send you marketing emails where we have a lawful basis to do so. This may be because you have given consent or because you are an existing customer and the message relates to similar services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
Cookies and analytics
Our website may use cookies and similar technologies. Cookies are small files placed on your device that help websites work properly, remember preferences, improve performance and understand how visitors use the site.
We may use:
- Strictly necessary cookies – required for the website to work properly.
- Analytics cookies – used to understand how visitors use the website, such as which pages are visited and how people move around the site.
- Functionality cookies – used to remember choices or improve your experience.
- Marketing cookies – used to measure or personalise advertising, if enabled on the website.
Where required, we will ask for your consent before setting non-essential cookies. You can also control or delete cookies through your browser settings.
WordPress website data
This website is built using WordPress. WordPress, plugins, themes and website security tools may process limited technical information to help the website function correctly, prevent spam, protect against malicious activity, manage forms, or provide website features.
If the website allows comments, user accounts, online bookings, payments, ecommerce, or other interactive features, additional personal information may be collected. This policy should be updated to reflect those features if they are used.
Who we share your information with
We do not sell your personal information.
We may share personal information with trusted service providers who help us operate our business and website. This may include:
- Website hosting providers
- Email service providers
- Website maintenance and security providers
- Analytics providers
- Professional advisers, such as accountants or legal advisers
- Regulators, authorities or other organisations where required by law
Where we use third-party service providers, we expect them to handle personal information securely and only for the purposes agreed with us.
How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected, including for legal, accounting, reporting or business record purposes.
Enquiry information is usually kept for a reasonable period so that we can manage follow-up communication and keep a record of our response. Customer information may be kept for longer where needed to provide services, manage records, or comply with legal obligations.
How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website or internet transmission is completely secure. If you believe your information has been compromised, please contact us as soon as possible.
International transfers
Some of the service providers we use may process personal information outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place in line with UK data protection law.
Your data protection rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain types of processing
- Ask for your information to be transferred to another organisation where applicable
- Withdraw consent where we rely on consent to use your information
To exercise any of these rights, please contact us using the details provided in this policy.
Complaints
If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.